shipping & returns

shipping policy

Please allow 3-6 business days for USA shipping of any teeth whitening product.

 

We ship ALL orders from Miramar, Florida, via local delivery and/or USPS Priority Mail.

International shipping is currently not available.


Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail.

This means that we have received your order in our system and pre-authorized your credit card for the purchase. Shipping and handling time: 1-3 days processing/handling (excluding weekend and/or holidays)


Order Shipment:
We offer free, fast shipping to all orders over $90 and shipped within the United States.

return & exchange policy

Returns are accepted within 14 days of delivered date and are issued via store credit.

Though unlikely, if a product is defective - upon return of original item, new item will ship to customer free of charge within 1-3 business days. 

 

Any store purchase or course booking that cannot be fulfilled will result in a refund issued to the original form of payment.

All items discounted by 40% or more are considered final sale and cannot be returned for store credit or refunded to the original form of payment. 

 

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, please allow 3-5 days for delivery due to the delays and/or lack of scanning within delivery carriers for efficiency in this heightened period. If it still has not arrived after 5 days, please contact NUVI Smiles within 10 days to file a claim.

NUVI Smiles is not responsible for packages that have been reported stolen, lost or misplaced if carrier marks delivered and is not obligated to issue refund or store credit for these packages.